Privacy policy

We respect your privacy. This policy explains how we collect, use, share, store, and protect your data when you use our website and services.

Who We Are

All About Eve is owned and operated by Surbhi International, C‑170 Phase 5, Focal Point, Ludhiana 141010, Punjab, India.

What We Collect

  • Identity & contact: name, phone, email, billing/shipping address.

  • Order & payments: order details; payments are processed by secure gateways (we do not store full card data).

  • Device & usage: IP, browser/device info, pages visited, approximate location.

  • Communications: support chats, messages, feedback, and survey responses. 

  • Cookies & similar tech: to keep you signed in, remember preferences, and measure performance.

How We Use Your Data

  • Fulfil orders and provide customer support.

  • Send service messages and order updates (email/phone/WhatsApp).

  • Improve our site, ensure security, and prevent fraud.

  • Marketing with consent (emails/SMS/WhatsApp) — you can unsubscribe anytime.

Sharing Your Data

We share data only with service providers required to run our business (e‑commerce platform, payment gateways, logistics partners/couriers, analytics, and customer support tools) under contractual safeguards.

Your Rights (India)

  • Access and receive a copy of your personal data.

  • Request correction or erasure where applicable.

  • Withdraw consent for processing where relied upon.

  • Raise a grievance with our Grievance Officer; we acknowledge within 48 hours and aim to resolve within one month.

Cookies & Analytics

You can control cookies in your browser settings; disabling some cookies may impact site functionality.

Cross‑Border Transfer

Your data may be processed/stored outside India by our vendors (e.g., hosting, analytics, email), subject to applicable law and contractual safeguards.

Security & Retention

We use administrative, technical, and physical safeguards and retain data only as long as needed for the purposes above or as required by law/tax/accounting.

Children

Our site is for adults. We do not knowingly collect data from children under 18 without parental consent; contact us if you believe a child has provided data and we will delete it.

Grievance Redressal

Email info@allabouteve.in (Subject: Privacy – Grievance). If unresolved, you may have the right to escalate to the Data Protection Board of India once operational.

Updates

We may update this policy from time to time; the latest version will be posted here with the effective date. Effective: December 25, 2025.