FAQs
Welcome to the All About Eve FAQ page! Below you’ll find answers to some of the most common questions. If you don’t see your question here, feel free to reach out to us at info@allabouteve.in or WhatsApp us at +91 86996 92555.
Orders
Q: How do I place an order?
A: Browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your order.
A: Browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your order.
Q: Can I change or cancel my order after placing it?
A: Orders can be canceled or changed within 24 hours of placement. Contact us immediately at info@allabouteve.in or WhatsApp us at +91 86996 92555.
A: Orders can be canceled or changed within 24 hours of placement. Contact us immediately at info@allabouteve.in or WhatsApp us at +91 86996 92555.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or WhatsApp. You can use this link to monitor your shipment’s progress.
A: Once your order is shipped, you will receive a tracking link via email or WhatsApp. You can use this link to monitor your shipment’s progress.
Shipping
Q: What are your shipping charges?
A: Shipping is free for all prepaid orders. For COD orders, a small fee may apply.
A: Shipping is free for all prepaid orders. For COD orders, a small fee may apply.
Q: How long will it take to receive my order?
A: We aim to deliver orders within 5–7 business days, depending on your location.
A: We aim to deliver orders within 5–7 business days, depending on your location.
Q: Do you offer international shipping?
A: Currently, we only ship within India.
A: Currently, we only ship within India.
Exchanges
Q: What is your exchange policy?
A: Exchanges for size or color changes are allowed within 5 days of receiving the order, subject to stock availability. Items must be unworn, unwashed, and in their original condition with tags intact.
A: Exchanges for size or color changes are allowed within 5 days of receiving the order, subject to stock availability. Items must be unworn, unwashed, and in their original condition with tags intact.
Q: Do you accept returns or refunds?
A: Returns or refunds are not allowed except in cases where the product is received in a damaged or defective condition. For such cases, please contact us immediately.
A: Returns or refunds are not allowed except in cases where the product is received in a damaged or defective condition. For such cases, please contact us immediately.
Q: How do I initiate an exchange?
A: Email us at info@allabouteve.in or WhatsApp us at +91 86996 92555 with your order details and reason for the exchange. We’ll guide you through the process.
A: Email us at info@allabouteve.in or WhatsApp us at +91 86996 92555 with your order details and reason for the exchange. We’ll guide you through the process.
Q: What should I do if my item is damaged or defective?
A: Please contact us immediately at info@allabouteve.in or WhatsApp us at +91 86996 92555 with photos and your order details. We will arrange for a replacement or refund, including shipping costs, for damaged or defective items.
A: Please contact us immediately at info@allabouteve.in or WhatsApp us at +91 86996 92555 with photos and your order details. We will arrange for a replacement or refund, including shipping costs, for damaged or defective items.
Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, wallets, and COD (Cash on Delivery).
A: We accept credit/debit cards, UPI, net banking, wallets, and COD (Cash on Delivery).
Q: Is online payment secure?
A: Yes, all transactions are processed through secure and trusted payment gateways to ensure your information is safe.
A: Yes, all transactions are processed through secure and trusted payment gateways to ensure your information is safe.
Q: Are there any additional charges for COD orders?
A: A nominal COD fee of ₹100 is applicable.
A: A nominal COD fee of ₹100 is applicable.
Products & Sizing
Q: How do I choose the right size?
A: Refer to our detailed Size Guide for accurate measurements and tips. If you’re unsure, feel free to contact us for assistance.
A: Refer to our detailed Size Guide for accurate measurements and tips. If you’re unsure, feel free to contact us for assistance.
Q: Will the product look exactly like the images on the website?
A: We strive to display our products as accurately as possible. However, slight variations in color may occur due to screen settings.
A: We strive to display our products as accurately as possible. However, slight variations in color may occur due to screen settings.
Q: Are your products sustainable or eco-friendly?
A: We are committed to creating high-quality products with ethical sourcing and sustainable practices wherever possible.
A: We are committed to creating high-quality products with ethical sourcing and sustainable practices wherever possible.
Other Questions
Q: Do you offer gift cards?
A: Not yet, but stay tuned as we’re working on it!
A: Not yet, but stay tuned as we’re working on it!
Q: How can I contact customer service?
A: You can reach us via email at info@allabouteve.in or WhatsApp us at +91 86996 92555.
A: You can reach us via email at info@allabouteve.in or WhatsApp us at +91 86996 92555.
Q: How do I stay updated on new collections and offers?
A: Follow us on Instagram and Facebook for updates, or sign up for our newsletter on the website.
A: Follow us on Instagram and Facebook for updates, or sign up for our newsletter on the website.
Still have questions? We’re here to help! Contact us via email or WhatsApp, and we’ll get back to you as soon as possible.