FAQs
Quick answers to common questions. If you don’t find what you need, email info@allabouteve.in or WhatsApp +91 86996 92555.
Can I change or cancel my order?
You can request a change or cancellation within 24 hours of placing your order. Please contact us as soon as possible. Once an order has been dispatched, it cannot be changed or cancelled.
Can I change my delivery address after placing an order?
Contact us within 24 hours of placing your order. We will try to update the address before dispatch. Once the order has been dispatched, the delivery address cannot be changed.
How can I track my order?
Once your order has been dispatched, tracking details will be shared by email and/or WhatsApp.
What are your shipping charges?
Shipping is free on prepaid orders. Cash on Delivery orders carry a ₹99 shipping charge. COD availability may depend on your deliverypincode.
How long will my order take to arrive?
Orders are usually dispatched within 3–5 business days. Once dispatched, delivery generally takes another 2–5 business days depending on your location and courier service.
Do you ship internationally?
Not at the moment. We currently deliver within India only
Can I exchange my size or colour?
Yes. You can request a size or colour exchange within 5 days of delivery, subject to availability. We offer one complimentary size or colour exchange per item.
Can I return an item?
Yes. Eligible voluntary returns may be requested within 5 days of delivery, provided the item is unworn, unwashed and unaltered, with its original tags and packaging intact.
Is there a charge for returns or exchanges?
Your first approved size or colour exchange is complimentary.
For voluntary returns, a ₹99 reverse-shipping charge is deducted from your refund. For COD orders, the original ₹99 COD shipping charge is also non-refundable.
These deductions do not apply if you receive an item that is damaged, defective, incorrect or materially different from what you ordered.
How long will my refund take?
Once your return reaches us and passes quality inspection, approved refunds are processed within 7–10 business days.
Prepaid orders are refunded to the original payment method. COD refunds are processed to a verified bank account or UPI ID provided by you.
What should I do if I receive a damaged, defective or incorrect item?
Contact us as soon as possible with your order number and clear photographs of the issue. Please also share photographs of the packaging and an unboxing video where available.
Once approved, we will arrange an eligible replacement or refund at no additional shipping cost to you.
Which payment methods do you accept?
We accept the payment methods available at checkout, including major cards, UPI, net banking, supported wallets and Cash on Delivery where available.
Is Cash on Delivery available?
Yes. COD is available for eligible pincodes and carries a ₹99 shipping charge.
Is online payment secure?
Yes. Online payments are processed through secure payment gateways available at checkout.
How will I receive a refund for a COD order?
COD payments cannot be refunded in cash. For an approved refund, we will ask you to provide a valid bank account or UPI ID.
How do I choose the right size?
Please refer to the Size Guide on the product page before ordering. If you are between sizes or need help choosing, contact us and we will be happy to assist.
What sizes do you offer?
All About Eve offers styles from XS to XXXL, although availability may vary by product.
Will the colour look exactly like the photographs?
We aim to represent every product as accurately as possible. Slight differences in colour may occur because of photography, lighting and individual screen settings.
Where can I find fabric and fit information?
Fabric, fit and other product details are listed on each product page. If you need more information before ordering, contact us and we will help.
How should I care for my All About Eve pieces?
Care requirements vary by fabric and construction. Please follow the care instructions provided on the product page and garment label.
Can different products require different washing methods?
Yes. Fabrics such as satin, organza, cotton blends, knits and embellished pieces can require different care. Always follow the instructions provided for the individual garment.