We want you to feel confident shopping with All About Eve. If something is not quite right, here is how returns and exchanges work.

Return & Exchange Window

Voluntary returns and size or colour exchanges may be requested within 5 days of delivery.

Returned items must be unworn, unused, unwashed and unaltered, with their original tags and packaging intact. Items showing stains, perfume, marks, damage or other signs of wear may not be accepted.

Size & Colour Exchanges

Need a different size or colour? We offer one complimentary size or colour exchange per item, subject to availability.

For the first approved exchange, All About Eve will arrange the reverse pickup and send the replacement at no additional shipping cost to you.

If your requested size or colour is unavailable, you may choose to return the item for a refund in accordance with this policy.

Any additional exchange for the same item may be subject to shipping charges.

Returns

If you change your mind or would prefer to return an eligible item, you may request a voluntary return within 5 days of delivery.

A ₹99 reverse-shipping charge will be deducted from the refund amount.

For COD orders, the original ₹99 COD shipping charge is also non-refundable.

These deductions do not apply where the product received is damaged, defective, incorrect or materially different from what was ordered.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as possible after delivery.

Please share your order number, clear photographs showing the issue and photographs of the packaging where relevant. An unboxing video may also be shared where available.

Once the issue has been reviewed and approved, we will arrange an eligible replacement or refund at no additional shipping cost to you.

Refunds

Refunds are processed after the returned item reaches us and passes our quality inspection.

For prepaid orders, approved refunds will be processed to the original payment method within 7–10 business days after the return has been received and approved.

For Cash on Delivery orders, refunds cannot be made in cash. You will be asked to provide a valid bank account or UPI ID, and the approved refund will be processed within 7–10 business days after the return has been received, approved and your refund details have been verified.

Once we process a refund, the time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Items Not Eligible for Return or Exchange

We may be unable to accept items that show signs of wear, washing, alteration, stains, perfume or damage after delivery, or items returned without their original tags and packaging.

Items specifically marked Final Sale are not eligible for voluntary return or exchange.

Voluntary return or size/colour exchange requests raised after the 5-day window may also not be accepted.

How to Request a Return or Exchange

Email info@allabouteve.in or WhatsApp us at +91 86996 92555 within the applicable return or exchange window.

Please include your order number, product name and size, whether you would like a return or exchange, the reason for your request and clear product photographs where relevant.

We will acknowledge your request within 48 hours and guide you through the next steps.

Please do not send a product back without first contacting us and receiving return instructions.